Client Service Consultant - Part-Time
Thomaston Savings Bank•Thomaston, CT
•$20 - $31
About The Position
Thomaston Savings Bank is seeking a team-oriented Client Service Consultant dedicated to providing exceptional service and supporting clients and communities. The role receives incoming calls and messages, determines which products, services, or resources callers need or may benefit from, provides direct client support, and connects callers with the appropriate bank representative when needed. This is a part-time opportunity.
Responsibilities
- Answer incoming calls and messages, verify callers’ identities, determine their needs, and minimize the time and effort required to resolve their concerns.
- Identify products and services that may benefit clients using a needs-based approach, and explain their value and benefits.
- Perform teller functions for clients, including transferring funds between accounts, making loan payments, placing stop payments, closing and reordering debit cards, providing account balances and transaction information, and reissuing or resetting PINs.
- Maintain comprehensive knowledge of bank products and services.
- Assist and guide clients in using digital banking products, services, and channels.
- Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.
Benefits
- Paid time off
- Paid holidays
- Retirement savings with employer match
- Wellness resources
- Employee assistance programs
- Exclusive employee-banking benefits
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
