Client Service Specialist (Part-Time)

TeamBuilders Behavioral Health•Las Vegas, NM

17h

About The Position

The Client Service Specialist (CSS) is the primary front desk representative and is responsible for the daily operations and workflow of the front office. The CSS is the first point of contact for clients, caregivers, and visitors, providing a welcoming, organized, and professional environment while supporting timely access to behavioral health services. The role requires ownership, initiative, and independence in coordinating client intake, scheduling, communication, and administrative processes. The CSS supports referrals and self-referrals, conducts brief intake interviews, verifies insurance, assists with enrollment and registration, and coordinates with clinical staff, schools, and referral sources. The position also maintains accurate records and tracking logs, supports front-office operations, and participates in meetings, supervision, seminars, and training. This role has no supervisory duties. TeamBuilders is a community-based behavioral health organization serving adults, children, and families. Its services include individual and family therapy, psychiatric evaluations, medication management, specialized modalities such as sandplay and art therapy, Comprehensive Community Support Services, psychosocial rehabilitation, and supportive housing assistance. The position is part-time and pays $16–$18 per hour. Qualified candidates fluent in English and Spanish may be eligible for an additional sign-on bonus.

Requirements

High school diploma or GED.
At least two years of experience in a behavioral health, medical, or healthcare office environment.
Ability to pass local, state, and FBI criminal background checks.
Must be at least 21 years of age.
Ability to take ownership of front desk operations, prioritize tasks, solve problems, and ensure continuity of daily workflow.
Typing proficiency and strong organizational, verbal, and written communication skills.
Competence with Google Suite, Adobe Acrobat, and Microsoft Office Suite.
Ability to meet deadlines and reliably complete assigned tasks.
Interpersonal skills to build positive, effective relationships with clients, families, and colleagues.
Computer literacy and comfort with data systems, software applications, and electronic reporting.
Clean driving record and active auto insurance.

Nice To Haves

Bilingual/bicultural English and Spanish; Spanish-speaking candidates are strongly encouraged to apply.
Bachelor’s degree in human services or a related field.
Front-office, administrative, or office management experience.
Qualified candidates fluent in English and Spanish may be eligible for an additional sign-on bonus.

Responsibilities

Uphold TeamBuilders’ philosophy, policies, standards of conduct, and applicable program and state regulations.
Welcome and check in clients and visitors in a friendly, professional manner.
Maintain the cleanliness and organization of the lobby, reception area, meeting rooms, common areas, and restrooms, including stocking supplies and emptying trash.
Collect, log, and process client payments and pursue outstanding balances as directed by Billing.
Collect, obtain signatures for, and maintain required client documentation, including registration forms, consents, releases, PCP notifications, insurance cards, and overdue forms.
Answer, screen, transfer, and take messages for incoming calls.
Confirm, remind, and follow up with clients about appointments by phone, text, or email according to company procedures.
Make calls for pre-visit screenings, referral follow-up, collateral information gathering, and client surveys.
Document cancellations and missed appointments in the EMR, reschedule as needed, and promptly fill open provider calendar slots.
Sort, prepare, and process incoming and outgoing mail.
Order office supplies and other items through authorized vendors in accordance with company policy.
File supporting documents in client charts using correct naming and filing protocols.
Provide front-office support, including data entry, scanning, electronic filing, fax retrieval and distribution, and general phone coverage.
Coordinate with referral sources and self-referrals on initial intakes, insurance verification, enrollment, and screening in collaboration with the Clinical Supervisor.
Guide clients through registration, obtain informed consents, complete required forms, and secure authorizations.
Compile reports and maintain accurate data in electronic systems and tracking logs.
Support and participate in clinical seminars, meetings, supervision, and training events.
Process new and inter-agency school-based referrals and prepare Parent Packets for therapists and schools.
Contact parents, guardians, and referral sources to complete brief intake interviews, aiming to do so within 24 hours of receiving a referral; follow up by text or email as needed and copy program or clinical supervisors on communications.
Enter demographic, insurance, and health information into the EMR and record data and referrals in the Tracking Log.
Verify insurance and confirm payment methods for new clients.
Coordinate with clinical staff on referral status and intake progress, and schedule new clients with assigned providers at the first available appointment, aiming to process referrals within 24 hours.
Keep the Provider Capacity Spreadsheet up to date.
Attend monthly in-person team meetings in Santa Fe to discuss school-based referral progress and challenges.
Provide additional administrative assistance as needed, including during training and special events.
Perform other duties as assigned by the direct supervisor or executive management.

Benefits

Medical, dental, and vision insurance for eligible employees, with a 75% employer contribution toward the base plan election.
9 paid holidays.
Sick accrual.
Vacation accrual.
Bereavement leave.
Parental leave.
401(k) retirement plan.
Eligibility for federal HRSA Public Service Loan Repayment Programs.
Supervision and training opportunities.
Work-life balance and educational opportunities.