Client Service Consultant I

MetLife•Aurora, IL

2d•$54,100 - $72,100•Hybrid

About The Position

The Client Service Consultant provides administrative support and customer service to one or more large group insurance clients across the Western United States. The role works with the account team, Account Executive, and internal partners to manage customer relationships and deliver service to some of the top companies in the United States. As part of MetLife’s Group Benefits team, the consultant supports benefits solutions including life, disability, dental, vision, and voluntary benefits.

Requirements

Proficient in Microsoft Office Suite, including advanced use of Excel and PowerPoint.
Strong written and verbal communication, interpersonal, and organizational skills.
Demonstrated project management, analytical thinking, problem-solving, and attention to detail.
Ability to work independently, manage multiple priorities, and adapt to changing deadlines and business needs.
Skilled at balancing client expectations with organizational capabilities while maintaining strong customer relationships.
Self-motivated learner with the ability to leverage and evaluate AI tools to improve efficiency and support business objectives.
High school diploma or equivalent.

Nice To Haves

Bachelor's degree.
Work experience in customer service.
Work experience in employee benefits.

Responsibilities

Serve as the primary point of contact for client requests, project leadership, and coordination between clients and internal teams.
Partner with internal stakeholders to resolve issues, troubleshoot challenges, and deliver effective solutions.
Provide client service while ensuring customer satisfaction and successful service delivery.
Lead client-facing and internal meetings, presentations, account audits, and strategic planning initiatives.
Collaborate with financial partners to analyze reports, identify trends, and support business decisions.
Manage implementations, contract and broker documentation, process development, reporting, and ongoing product and industry knowledge.

Benefits

Comprehensive health plan including medical and prescription drug coverage.
Vision insurance.
Dental insurance.
No-cost short- and long-term disability.
Company-paid life insurance.
Legal services.
Retirement pension funded entirely by MetLife.
401(k) with employer matching.
Group discounts on voluntary insurance products, including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
Employee Assistance Program (EAP) and digital mental health programs.
Parental leave.
Paid time off.
Paid holidays.
Volunteer time off.
Tuition assistance.