Client Service Clerk – Canada Summer Jobs (Women in Trades and Technology)

YWCA Toronto • Toronto, ON

8d • Onsite

About The Position

The Client Service Clerk is responsible for providing front-line client support services, administrative and outreach support to the YWCA Women in Trades and Technology programs and staff team. The Women in Trades and Technology programs provide training and employment service to women and gender diverse people interested in joining the construction, landscape and information technology industries. Programs are funded by MTCU (Ministry of Training, Colleges and Universities) and are geared to educate women and gender diverse people about career opportunities in non-traditional occupations and train them in trades-specific programs.

Requirements

• In-depth knowledge of an academic or technical discipline normally acquired through completion of a community college diploma (e.g. business administration, commerce or related field). (Cases for Equivalency will be considered)
• Advanced computer skills in Windows, Excel, Internet, spreadsheet and database applications
• Operates in an environment that has minimal supervision, requires flexibility, adaptability and problem-solving skills
• Knowledge of and ability to trouble shoot computer hardware network connections
• Superior customer service, verbal and written communication skills
• Very strong organizational skills and detail-oriented
• Ability to maintain a positive approach and a professional manner at all times
• Ability to work in a dynamic environment and to meet multiple deadlines
• Must be between 15 and 30 years of age at the beginning of the employment period
• Must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
• Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Nice To Haves

• Marketing experience an asset
• Knowledge of another language an asset (e.g. Somali, Urdu, Hindi)

Responsibilities

• Works with staff to monitor wait lists and assists participants registering for training program and services
• Assists with organizing program and client files and documentation
• Gathers and maintains information on community resources
• Assists with responding to e-mail and telephone enquiries for the YWCA Women in Trades and Technology programs in respect to intake and outreach
• Assists with answering, screening, and redirecting calls on a busy switchboard
• Greets all visitors and redirects them accordingly
• Assist in preparing correspondence and documents as required
• Assist with research and administrative tasks as needed to support the Manager, Business Administrator, and/or program staff
• Supports outreach activities to engage and recruit participants for the program
• May assist in preparation of statistical reports and analysis of data

Benefits

• YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189.
• All YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health
• Accommodation during all parts of the hiring process, upon request, to applicants with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree