Client Service Center Coordinator

Miller Electric Company•Jacksonville, FL

1d•Onsite

About The Position

Client Service Center Coordinator – Join the Miller Team Are you looking for a rewarding career as a Client Service Center Coordinator?Do you thrive in a team-focused environment where serving others is at the heart of what you do? If so, you may have just found your ideal opportunity. For nearly 90 years, Miller Electric Company has been a proud signatory contractor with the IBEW, employing the most experienced and highly trained workforce in the industry. Our success is rooted in our core values—trust, collaboration, safety, quality, community, and stewardship—and in how we bring these values to life every day. At Miller Electric the Client Service Coordinator works within the Client Service Center under theumbrella of the Service and Branch Operations department. Responsibilities are focused on the dailyadministrative processing and oversight of clients' requests for maintenance-type projects and services.Client Service Coordinators must strive to meet established internal and external SLAs while deliveringexceptional service to both clients and project managers. The Client Service Coordinator understands theneeds, requirements, and preferences of all clients and works diligently to build positive relationships withclients in order to foster additional business opportunities.

Requirements

High School Diploma or equivalent
Positive attitude and friendly phone demeanor.
Proficient in multi-tasking, prioritization, and organization.
Excellent written and verbal communication skills.
Proficiency with Microsoft 365
Proficiency in learning/using new software applications and computer programs.
Dedication to delivering quality customer service.
Ability to work with a team in a high-volume, time-sensitive environment.
Detail-oriented with excellent data entry skills.
Passion for continuous improvement and efficiency development.
Applicants must be currently authorized to work in the U.S. on a full-time basis without employer sponsorship.
Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position.

Nice To Haves

Experience working with strict deadlines and high volume.
Experience working in a customer service environment (call center experience preferred).
Experience using CRM platforms such as Salesforce and Corrigo.
COINS, ERP Software

Responsibilities

Build and maintain positive working relationships with clients and their facility managers.
Use various applications to receive, process, and oversee clients' requests for service.
Ensure compliance with internal and external SLAs.
Routinely communicate and coordinate with clients and internal employees regarding service updates and scheduling.
Compile data for department analysis and development.
Partnership with all internal markets and offices to debrief on staffing shortages, client satisfaction, and opportunities for department improvement and business development.