Client Service Associate (Sarasota, FL)

Raymond James • Sarasota, FL

2d • Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented and creative problem solver to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. Under direct supervision, the associate uses intermediate skills gained through experience and training to perform routine work under established procedures and a variety of non-routine tasks with general guidance and limited decision-making responsibility. The role involves regular contact with internal and external customers to obtain, clarify, or provide information. The ideal candidate communicates effectively across phone, email, in-person and virtual channels and can organize, manage and track multiple detailed assignments amid changing priorities and deadlines in a fast-paced, task-oriented environment.

The role includes client service and scheduling, processing transactions and expenses, opening accounts, researching information, preparing documents and reports, maintaining CRM records, and supporting Financial Advisor marketing efforts. The associate is expected to keep current with firm and industry policies and procedures through training and professional development. The position is resident in Sarasota, Florida, and travel is less than 25%.

Requirements

• High School Diploma or equivalent.
• One or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education and/or training as approved by Human Resources.
• Knowledge of general office practices, procedures and methods.
• Knowledge of investment concepts, practices and procedures used in the securities industry, and of financial markets, products and industry regulations.
• Skill with CRM or similar contact management software.
• Skill with Excel, including developing spreadsheets for ongoing reporting.
• Effective communication across in-person, virtual, phone and mail channels.
• Ability to operate standard office equipment and use software to produce correspondence, reports, electronic communications, spreadsheets and databases.
• Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
• Ability to organize, manage and track multiple detailed tasks and assignments amid changing priorities and deadlines.
• Ability to identify time-sensitive items and assess competing priorities.
• Ability to take initiative, follow up on submitted items, and resolve errors, questions or concerns.
• Ability to handle stressful situations and provide calm, professional customer service.
• Ability to analyze problems and establish solutions in a fast-paced environment.
• Ability to communicate effectively orally and in writing with all organizational levels, in person and virtually.
• Ability to work independently and as part of a cohesive team.

Nice To Haves

• One or more years of securities industry or related work experience.

Responsibilities

• Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling by phone, in person, virtually and through mailings.
• Provide support to Financial Advisors and the branch office, working independently and as part of a team.
• Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms and reports to support existing clients and prospecting efforts.
• Prepare business summary reports and client-specific reports for Financial Advisor review.
• Create and maintain records and files using CRM software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Enter orders at the direction of a Financial Advisor, as needed.
• Participate in training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Perform other assigned duties and responsibilities.

Benefits

• Medical, dental and vision coverage may be available.
• Life insurance may be available.
• Critical illness insurance and accident insurance may be available.
• Disability benefits may be available.
• Retirement savings benefits may be available.
• Paid time off, including vacation, holidays and sick leave, may be available.
• Parental leave may be available.
• Additional compensation may include cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED