Client Service Associate (Unregistered)
About The Position
Davenport is seeking a hard-working, detail-oriented, and business-minded professional to join its Richmond team as a Client Service Associate. This full-time, non-exempt position supports a Financial Advisor in the office and serves as a backup to other Client Service Associates as needed. The primary responsibility is to serve Financial Advisors’ client-service needs and foster positive relationships between clients and the firm. The ideal candidate has a banking or financial services background and excellent customer service and communication skills. Davenport describes its culture as committed to service for both internal and external clients.
Requirements
- Obtain the SIE, Series 7, and Series 63 licenses (or FINRA-recognized equivalents) within two years.
- Be extremely well-organized, detail-oriented, and accurate, with the ability to multitask and meet deadlines.
- Have strong motivation and excellent communication and customer service skills.
- Be proficient in Microsoft Outlook, Word, and Excel.
- Be able to learn and master computer programs that house customer data.
- Have basic bookkeeping skills and record-keeping ability.
- Be able to understand and adhere to industry rules and regulations.
- Maintain a professional demeanor.
Nice To Haves
- College degree.
- Experience in financial services or banking.
Responsibilities
- Answer phones, file documents, and prepare correspondence.
- Submit client requests for checks, wires, transfers, and security registrations.
- Help clients understand monthly statements and annual tax notices.
- Acquire cost basis.
- Respond promptly to operational notices.
- Assist with account paperwork.
- Maintain records and files as required by the Compliance department.
- Process mailings and arrange seminars.
- Work with internal service departments, including Operations, Financial Services, and Research.
- Cooperate with co-workers to cover needs as they arise in the sales area.
Benefits
- Safe harbor 401(k) contribution.
- Profit-sharing plan.
- Disability insurance.
- Life insurance.
- High-deductible health plan with an HSA.
- Paid time off.
- Elective dental benefits.
- Wellness programs.
- Company-sponsored volunteer opportunities during business hours.
- Potential eligibility for incentive opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
