Client Service Associate (Unregistered)

Davenport & Co.•Richmond, VA

About The Position

Davenport is seeking a hard-working, detail-oriented, business-minded professional to join its Richmond team. This full-time, non-exempt position supports a Financial Advisor in the office and serves as backup to other Client Service Associates as necessary. The primary responsibility is to serve Financial Advisors’ client-servicing needs and foster positive relationships between clients and the firm. An ideal candidate has a banking or financial services background and excellent customer service and communication skills.

Requirements

Experience in financial services or banking is strongly preferred.
Must obtain the SIE, Series 7, and Series 63 (or FINRA-recognized equivalent) within two years.
Extremely well-organized, detail-oriented, and accurate, with the ability to multitask and meet deadlines.
Highly motivated, with excellent communication and customer service skills.
Proficiency in Microsoft Outlook, Word, and Excel.
Ability to learn and master computer programs that house customer data.
Basic bookkeeping skills and record-keeping ability.
Ability to understand and adhere to industry rules and regulations.
Professional demeanor.

Nice To Haves

College degree preferred.

Responsibilities

Answer phones, file, and prepare correspondence.
Submit client requests for checks, wires, transfers, and security registrations.
Help clients understand monthly statements and annual tax notices.
Acquire cost basis.
Respond promptly to operational notices.
Assist with account paperwork.
Maintain records and files as required by the Compliance department.
Process mailings and arrange seminars.
Work with internal service departments, including Operations, Financial Services, and Research.
Cooperate with co-workers to cover needs as they arise in the sales area.