Full Time Client Service Associate

Independent Bank • East Bay Township, MI

14d • Onsite

About The Position

Independent Bank is seeking a Client Service Associate to join their team. This role is designed to encourage confidence, clarity, and success, with a mission to inspire financial independence today, with tomorrow in mind. The bank is committed to cultivating a workplace that values individuality, promotes growth, and supports its clients and team members. The Retail Career Path offers a structured, self-guided journey for professional and personal growth, providing training, mentorship, and tools for advancement at one's own pace. The Client Service Associate (CSA) is the face of the bank, providing incomparable service to clients. This position involves learning and/or reviewing basic banking transactions, terms, products, and services, similar to a traditional bank teller role with self-guided growth opportunities. The role progresses through different levels: Client Service Associate 1, Client Service Associate 2, Client Service Specialist, and Client Service Expert, each with increasing responsibilities and requirements for experience and skills.

Requirements

• High school diploma or equivalent education is required.
• Outstanding client service skills.
• The ability to adapt and adjust to new ideas, processes, workflows, and systems.
• Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.
• Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.
• A strong desire to be a part of the Independent Bank family while contributing to our growth and success.
• 1+ years of community banking experience.
• 2+ years of community banking experience or high level customer service and cash handling experience.
• 3+ years of community banking experience

Nice To Haves

• Cash handling experience is preferred, but it is not required as we provide ample training.

Responsibilities

• Assist clients with transaction services and provide solutions in a friendly and efficient manner.
• Deliver financial solutions to clients utilizing the Independent Bank products and services.
• Gain an understanding of the basic framework of Independent Bank accounts.
• Become skilled with regards to conducting different types of transactions for clients.
• Utilize all available technology to perform daily tasks.
• Strengthen your understanding of the basic framework of Independent Bank business accounts.
• Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
• Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services.
• Identify client referral opportunities to appropriate team members.
• Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
• Ability to have meaningful financial conversations with clients during all interactions.
• Maintain ongoing communication with clients following internal processes and procedures.
• Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.
• Exemplify professional knowledge on the framework of Independent Bank business accounts.
• Recognize opportunities to meet client needs with Independent Bank products and services, as well as offering appropriate solutions.
• Take consumer loan applications in response to client inquiries.
• Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.
• Advanced proficiency with Independent Bank products and services.
• Accountable for participating in IB Edge Sales Management routines such as roadmaps and check-ins.
• Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.
• Originate and close consumer loans.
• Accountable for preparation of, and participation in, IB Edge Sales Management routines.
• Possess the drive, initiative and knowledge to provide financial options for clients using a consultative approach.
• Partner with specialists (Financial Advisors, Mortgage Originators, Commercial Lenders, etc.) to connect clients with experts who can assist with specialized needs.
• NMLS registration under the SAFE Act of 2008.
• Seek out leadership opportunities and develop skills necessary to be a successful leader such as coaching, having difficult conversations, community involvement and change management.

Benefits

• Competitive hourly pay and great benefits.
• Accommodating and flexible paid time off.
• Numerous advancement opportunities with structured, personalized career paths and mentoring.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Extensive training on all areas and aspects of the banking field to help you reach your highest potential.
• Community-focused events and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees