Client Service Representative-Full Time

VCA Animal Hospitals•Ringgold, GA

1d•Onsite

About The Position

The Client Service Representative will meet and greet clients and their pets, coordinate and represent all facets of client services, and serve as a goodwill ambassador for the hospital. This role involves scheduling appointments, managing emergencies, handling client complaints, and maintaining accurate client and patient records. The position also includes responsibilities in pharmacy and retail sales, marketing implementation, and financial management.

Requirements

Excellent client service skills
Excellent phone skills
Computer skills preferred
Must be friendly, outgoing, “people-oriented.”
Excellent communication skills
Ability to work in a team oriented environment
Well groomed, organized and detail oriented
Ability to take direction
Ability to handle money accurately and honestly
Must possess sound decision making skills and multi-task while working in an environment of stress
High School Diploma
Must have experience working with the public, i.e. restaurant, retail or service business
Dependable attendance is required
Any allergies to animals must be controllable through medication
Must be able to lift 40 pounds
Must be willing to work long or irregular hours under pressure conditions
This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day
Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions
Ability to speak and hear sufficiently to understand, give information in person and over the telephone
Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.