Client Service Representative - full time

VCA Animal Hospitals•Park City, UT

2d•Onsite

About The Position

At VCA, we value all our employees and want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA! We are seeking an experienced Client Service Representative to join our team, in beautiful PARK CITY, Utah. At VCA Powder Paws Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Requirements

Candidates must have a strong ability to multi-task under pressure and always maintain a high level of customer service.

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.