Client Service Associate - Entry Level

The GEM Inc. • Alexandria, VA

2d • $38,000 - $56,000

About The Position

We're looking for a Client Service Representative to join our innovative event marketing team and help create unforgettable experiences for clients and event attendees. As a leading event marketing company, we specialize in planning and executing engaging promotional events that connect brands with their audiences. We're seeking an energetic, professional, and customer-focused individual who enjoys building relationships, solving problems, and ensuring every client interaction exceeds expectations. If you're looking to grow your career in customer service, client relations, event coordination, or marketing, we'd love to meet you.

Requirements

• Outstanding verbal and written communication skills.
• Strong interpersonal skills with the ability to build trust and lasting client relationships.
• Excellent problem-solving abilities and the confidence to handle customer concerns professionally.
• Ability to multitask and remain organized in a fast-paced event environment.
• Customer-focused mindset with a passion for creating positive experiences.
• Adaptable, dependable, and able to think quickly under pressure.
• Team player with a positive attitude and a willingness to learn and grow.

Nice To Haves

• 1+ year of experience in customer service, client support, hospitality, retail, event marketing, or a related field preferred.

Responsibilities

• Serve as the primary point of contact for client inquiries, providing prompt, accurate, and professional support.
• Build and maintain strong client relationships by understanding their goals, needs, and expectations.
• Assist event attendees with registration, event information, schedules, and general inquiries.
• Deliver an exceptional customer experience that reflects our commitment to excellence.
• Resolve customer concerns quickly and effectively while maintaining a positive, solution-oriented attitude.
• Collaborate with internal event, marketing, and operations teams to ensure seamless event execution.
• Communicate important event updates, schedule changes, and logistical information to clients and attendees.
• Maintain accurate records of customer interactions and follow up to ensure complete satisfaction.
• Support event operations by providing outstanding customer service before, during, and after events.
• Contribute to a positive team environment while helping achieve client satisfaction and event success.

Benefits

• Competitive compensation and performance-based incentives.
• Career growth and professional development opportunities.
• Hands-on experience with exciting live events and marketing campaigns.
• Collaborative, energetic, and supportive team culture.
• Ongoing training and mentorship to help you succeed.
• Opportunity to make a meaningful impact by creating memorable customer experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed