Client Services Representative (Entry Level)

ZOLL Medical Corporation•Chelmsford, MA

3d•$20 - $24

About The Position

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. We are in search of an Entry Level Customer Service Representative. This role implements client AED programs, provides support to the Client Services Department, and handles general clerical and project-based work. The position requires projecting a professional company image through in-person and phone interaction. The ideal candidate must demonstrate excellent communication skills, organizational skills, time management, ability to work well under pressure, attention to detail in a fast-paced and ever-changing environment, and willingness to complete all tasks as assigned.

Requirements

High School Diploma or equivalent
Proficient in Microsoft Word, Excel & Outlook
Able to perform internet related research
Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing and filing
Possess excellent communication skills, both written and oral
Work well under pressure
Possess the ability to multi-task
Possess experience in customer service
Perform cohesively as a team member
Possess the ability to apply effective listening skills
Be dependable, honest and ethical
Ability to maintain own workflow and meet deadlines
Ability to respond to frequent demands of multiple customers (internal and external)
Heightened sense of personal responsibility. Punctuality, attendance & commitment
Improves results by generating, encouraging and supporting new ideas

Responsibilities

Implement client AED programs including launch conferences and webinar presentations
Maintain oversight of National Accounts as assigned
Extensive phone, email and chat contact with clients
Implement new orders to ensure registration is complete
Conduct governmental notification of clients who have implemented AED programs
Review and understand federal and statutory law as it pertains to AED programs
Resolve outstanding service issues such as bounced emails, failed maintenance checks, out of compliance sites & AEDs, sites with no registered responders, and/or duplicate registered serial numbers
Create and modify documents using Microsoft Office and Excel
Create and maintain compliance documentation
Support staff in assigned project-based work
Assist in scheduling training classes
Obtain rosters from training classes, print and ship certification cards in a timely manner