Client Service Associate - Disability & Life Insurance

NFP Corp•Royal Oak, MI

19d•$46,500 - $52,500

About The Position

The Client Service Associate supports clients in a specialized life and disability insurance practice by handling policy service needs, maintaining accurate client and policy records, coordinating communications, and helping ensure requests are completed accurately and efficiently. The role works closely with a collaborative team and is suited to an organized, personable professional who enjoys building relationships, solving problems, and providing client support. Prior life or disability insurance experience is not required; candidates with experience in professional office, financial services, insurance, accounting, legal, or other client-facing environments are encouraged to apply. The position also serves as backup to the CSR. Duties include maintaining client files, responding to client and insurance company inquiries, helping conserve existing policies through overdue-premium notifications, processing policy service requests, updating client and carrier records, completing policy summaries and annual reviews, and performing administrative tasks. A Life & Health License is to be earned.

Requirements

High school graduate or equivalent.
At least 1 year of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Office applications.
Good written and verbal communication skills.
Confidence in making sound independent decisions.
Ability to interact successfully with a variety of people.
Team-oriented, adaptable, and receptive to mentoring and continual learning.
Good analytical and problem-solving skills.
Attention to detail.
Must earn a Life & Health License.
May be required to work overtime as necessary.

Nice To Haves

College graduate preferred.
Prior experience in a professional office, financial services, insurance, accounting, legal, or other client-facing environment.

Responsibilities

Prepare monthly birthday lists and distribute personalized birthday communications weekly.
Monitor and analyze lapse reports and ensure timely follow-up and resolution.
Finalize new and increased policies according to established procedures and maintain accurate internal records.
Initiate and support the processing of death and disability claims in accordance with company guidelines.
Generate annual term policy expiration reports and prepare and distribute related communications.
Retrieve and organize incoming correspondence from external systems, including Files Anywhere.
Create and maintain client files according to office procedures.
Serve as a first point of contact for questions from clients and insurance company personnel.
Notify clients of overdue insurance premiums to help conserve existing disability and life insurance policies.
Process policy service requests, such as address, beneficiary, and premium mode changes, and follow up with carriers to confirm accuracy and completeness.
Update client and carrier information in the CMS and maintain electronic client files.
Complete policy summaries and annual reviews.
Perform administrative duties, including answering phones, distributing mail, scanning materials, and accurately filing documents in client files.
Verify the accuracy of requested documentation and information, including policies and endorsements.
Perform policy reviews and complete the process for recording coverage in the CMS.