Client Service Associate (Mailroom & Office Services)

SPS-North America•Omaha, NE

3h•Onsite

About The Position

SPS Global is seeking a professional and service-driven Client Services Associate to support daily office operations and deliver an exceptional workplace experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys staying organized, and takes pride in delivering polished customer service while ensuring operational excellence. As a Client Services Associate, you will serve as a key point of contact for mail services, print support, office operations, and workplace coordination. Your work directly contributes to the efficiency, professionalism, and overall client experience within the office environment. The Client Services Associate supports office operations by managing mail and package handling, shipping and receiving, print and document services, inventory management, and workplace support functions. This role combines operational support with frontline customer service responsibilities, ensuring all employees, clients, and visitors receive prompt, professional, and efficient assistance.

Requirements

High School Diploma or equivalent
Valid driver’s license with clean driving record
Willingness to complete background checks and fingerprinting requirements
Strong organizational and time-management skills
Basic computer proficiency and familiarity with Microsoft Office applications
Ability to adapt to workplace systems and operational tools
Strong communication and customer service skills

Nice To Haves

Experience in office services, mailroom operations, hospitality, logistics, or workplace support environments
Experience with multifunction devices (MFDs), shipping systems, or tracking software

Responsibilities

Manage incoming and outgoing mail and packages with accuracy and accountability
Handle shipping, receiving, tracking, and chain-of-custody documentation
Maintain accurate records and ensure timely package processing and delivery
Serve as a trusted point of contact for mail and logistics inquiries
Maintain and troubleshoot multifunction devices such as printers and copiers
Support print, scanning, and document service operations
Monitor inventory levels including toner, paper, pantry supplies, and office materials
Ensure office service areas remain organized and operational
Support meeting room setups and occasional office moves
Maintain clean, professional, and organized workspaces
Assist across teams and operational areas as needed
Proactively identify opportunities to improve efficiency and support workplace operations
Deliver polished, professional customer service in every interaction
Collaborate effectively with internal teams and clients
Maintain professionalism, reliability, and discretion when handling sensitive matters
Adapt quickly to changing operational needs and priorities