Client Service Associate

Marsh McLennan•Saddle Brook, NJ

9d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Client Support Specialist to join their team. This role is an integral part of the Client Services and Sales teams, ensuring client needs and expectations are met. The position offers a comprehensive understanding of the insurance industry from the ground up, involving data management, soliciting quotes, issuing policies, assisting with renewals, and client-facing interactions. The role emphasizes ongoing professional development through on-the-job training, mentorship, career pathing, and tuition assistance, as well as participation in MMA University Learning Series courses.

Requirements

Strong written and verbal communication skills, with the ability to present clearly to diverse audiences.
Life & Health insurance licensure, or commitment to obtain licensure within three months of your start date.
Ability to collaborate effectively with internal teams, clients, prospects, and vendors.

Nice To Haves

A relevant internship opportunity within the Insurance Industry
A degree in Risk Management, Business or other related program
Alignment with our values: integrity, collaboration, passion, innovation, and accountability.

Responsibilities

Coordinate and execute client project plans and periodic presentations with service teams and sales partners.
Support RFPs, renewals, implementations, and post-implementation activities for client benefit programs.
Pull, analyze, and validate benchmark survey data and summarize findings for internal teams and client materials.
Conduct research for client projects, gather vendor information, and prepare presentation materials.
Manage open enrollment communications and other employee-facing materials; review plan documents for design accuracy and discrepancies.
Respond promptly and professionally to client inquiries via phone, email, and other channels.