Client Service Associate

Shore United Bank•Waldorf, MD

1d•Onsite

About The Position

Shore United Bank is seeking a full-time Client Service Associate to join our team. The Client Service Associate is responsible for supporting client relationships and delivering high-quality service to maintain client satisfaction and loyalty. This role involves managing client communications, maintaining accurate records, updating client information, and responding to inquiries in a timely manner. The associate collaborates closely with management, financial advisors, and senior leadership to ensure smooth operations and effective client engagement. The key duties include coordinating administrative and client service activities within the brokerage department on the LPL Financial platform, providing backup support for trust services on the Fi-Tek/Global Wealth ES platform, and assisting in the development of customer service policies. The role also supports team growth by helping train junior staff. The ideal candidate is a strong communicator with excellent listening skills, professionalism, and the ability to thrive in a fast-paced environment. Success in this role requires initiative, attention to detail, and a commitment to building long-term client relationships while delivering efficient solutions to client needs.

Requirements

BS or BA degree in Finance or related field
A minimum of five (5) years' experience

Nice To Haves

Strong communicator with excellent listening skills
Professionalism
Ability to thrive in a fast-paced environment
Initiative
Attention to detail
Commitment to building long-term client relationships
Ability to deliver efficient solutions to client needs

Responsibilities

Answers all incoming telephone calls and distributes accordingly.
Schedules appointments.
Greets clients and visitors.
Responsible for initial and ongoing filing and maintenance of all client files.
Prepares new client files and maintains client account paperwork as directed.
Prepares daily logs and other required monthly and quarterly reports.
Sorts and forwards incoming mail appropriately.
Forwards bills as received to Manager for payment approval.
Executes deposits for clients and Wye accounts as needed.
Prepares Fed Ex/UPS packages and assures package is taken to appropriate drop box for overnight shipment as needed.
Orders and maintains supplies for the entire office.
Assists EVP, VP and Advisors with daily paperwork as needed.
Coordinates specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and efficient flow of information.
Organize and plan team and client events as needed.
Support advisors in maintaining relationships with clients.
Serves as a resource to support advisors for client’s other professionals such as Attorneys, Portfolio Managers, and Accountants.
Proactively update and review advisor calendars to anticipate upcoming meetings and paperwork required. Responsible for coordinating with advisor for advance meeting preparation to include last meeting review, agenda creation and new paperwork creation.
Maintain and communicate with advisors on referral system on Shore Connect.
Facilitate 1099 and K-1’s year-end tax reporting as needed for LPL accounts.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
Responds to inquiries relating to his/her area, or to requests from customers, or other bank personnel, etc., within given time frames and within established policy.
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.