Client Service Associate

SPS-North America•Santa Ana, CA

1d•Onsite

About The Position

Serve as the subject matter expert for team. Perform various Mail Center activities including (sorting mail, metering, folding, inserting, delivery, and pickup). Lift heavy boxes, files or paper when needed, which may be up to 55lbs. Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude. Demonstrate flexibility in satisfying customer demands in a high volume, production environment. Consistently adhere to business procedure guidelines. Adhere to all safety procedures. Take direction from team lead or site manager. Maintain all logs and reporting documentation, attention to detail. Participate in cross-training and perform other duties as assigned (filing, outgoing shipments, etc.). Operating mailing, copy or scanning equipment. Shipping and receiving. Handle time-sensitive material (i.e. confidential, urgent packages). Perform other tasks as assigned. Scanning incoming mail to recipients. Enter information onto log sheets/excel. sort and deliver mail. packages or boxes.

Requirements

Min. 6 months customer service-mail related experience.
Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint)
High school diploma or equivalent (GED) required.

Responsibilities

Serve as the subject matter expert for team.
Perform various Mail Center activities including (sorting mail, metering, folding, inserting, delivery, and pickup).
Lift heavy boxes, files or paper when needed, which may be up to 55lbs.
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
Consistently adhere to business procedure guidelines.
Adhere to all safety procedures.
Take direction from team lead or site manager.
Maintain all logs and reporting documentation, attention to detail.
Participate in cross-training and perform other duties as assigned (filing, outgoing shipments, etc.).
Operating mailing, copy or scanning equipment.
Shipping and receiving
Handle time-sensitive material (i.e. confidential, urgent packages)
Perform other tasks as assigned
Scanning incoming mail to recipients
Enter information onto log sheets/excel
sort and deliver mail. packages or boxes.