Client Service Associate
About The Position
Forum Financial Management, LP is a rapidly growing Registered Investment Advisory Firm (RIA) with more than $10.0 billion in assets under management. Forum was founded in 2002 and became an independent RIA advisory firm in 2009. At Forum, we use a highly diversified investment strategy derived from decades of academic research. While this strategy has been called many things, we think the term “evidence-based investing” best describes this approach. We strive to take the emotions out of investing and counsel clients to avoid making short-sighted moves based on current market conditions. We are looking to add a Client Service Associate to join our office. The primary role is direct client contact to service new and existing accounts while working with the Financial Advisors who have the primary client relationships.
Requirements
- Familiar with paperwork and processes of Charles Schwab is a plus
- Bachelor’s degree
- Proficiency in Microsoft Excel and Word
- Experience working in a Registered Investment Advisory firm or operations for a Securities Broker-Dealer
Responsibilities
- Produce, complete and track all paperwork associated with advisory accounts from initial account set-up through completion and transfer of assets, as well as client meetings and ongoing service
- Coordinate day-to-day operational work
- Help Financial Advisors prepare for initial and ongoing client appointments
- Answer incoming client service calls regarding accounts
- Provide ongoing service in accordance with company and vendor policies, practices and services
- Update and enter all client notes in client relationship management database as he/she works on each client file
- Oversee rollovers, account transfers, and account distributions
- Maintain contact with clients and vendors through confirmation that all accounts have been opened, transfers have been completed and reports sent out
- Ongoing maintenance of client files (hard and electronic)
- Discusses client concerns with Financial Advisor - keep him/her apprised of any issues
Benefits
- health (PPO, HMO, HSA, and FSA)
- Dental
- Vision
- Disability
- Life Insurance
- 401k plan that includes a company match at 5%
- 18 days of PTO plus 12 holidays each calendar year
- Flexible work schedule
- Professional Development
- Continuing Education
- Employee Engagement activities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
