Client Service Associate (Boca Raton, FL)

Raymond James • Boca Raton, FL

2d • Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented and creative problem solver to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. Under direct supervision, the Client Service Associate uses intermediate skills gained through experience and training to assist advisors and deliver quality client service. The role follows established procedures for routine work and receives general guidance on non-routine tasks, with limited decision-making responsibility. It involves regular contact with internal and external customers to obtain, clarify, or provide information.

The position supports daily client interactions, account and transaction processing, documentation, reporting, recordkeeping, and advisor marketing activities. The successful candidate communicates effectively across phone, email, in-person, virtual, and mail channels, and can manage multiple detailed assignments, shifting priorities, and deadlines in a fast-paced, task-oriented environment. The role is listed as resident in Boca Raton, Florida, with travel of less than 25%.

Requirements

• High school diploma or equivalent.
• One or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training approved by Human Resources.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
• Skill with CRM or similar contact management software.
• Skill with Excel, including developing spreadsheets for ongoing reporting.
• Effective communication across in-person, virtual, phone, and mail channels.
• Ability to operate standard office equipment and use software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
• Ability to organize, manage, and track multiple detailed tasks with changing priorities and deadlines; identify time-sensitive items and assess competing priorities.
• Ability to take initiative, follow up on submitted items, and resolve errors, questions, or concerns.
• Ability to remain calm and professional in stressful situations and provide a high level of customer service.
• Ability to analyze problems and establish solutions in a fast-paced environment.
• Ability to communicate effectively orally and in writing with people at all organizational levels, in person and virtually.
• Ability to work independently and as part of a cohesive team.

Nice To Haves

• Bachelor’s degree in Accounting, Business Administration, or Finance.
• Securities Industry Essentials Exam (SIE) certification from FINRA.

Responsibilities

• Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling, by phone, in person, virtually, and through mailings.
• Work independently and as part of a team to support Financial Advisors and the branch office.
• Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms, and reports to support existing clients and prospecting efforts.
• Prepare business summary reports and client-specific reports for Financial Advisor review.
• Create and maintain records and files using CRM software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Enter orders at the direction of a Financial Advisor, as needed.
• Participate in available training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
• Perform other assigned duties and responsibilities.

Benefits

• Medical, dental, and vision coverage may be available.
• Life insurance may be available.
• Critical illness and accident insurance may be available.
• Disability benefits may be available.
• Retirement savings may be available.
• Paid time off, including vacation, holidays, and sick leave, may be available.
• Parental leave may be available.
• Specific benefits and eligibility may vary based on position and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED