Client Service Associate (Boca Raton, FL)

Raymond James•Boca Raton, FL

1d•Onsite

About The Position

Raymond James is seeking a detail-oriented, motivated Client Service Associate to provide administrative support to Financial Advisors, prospective and existing clients, and branch staff. Under direct supervision, the role uses skills gained through experience and training to assist Financial Advisors and deliver quality client service. It involves routine tasks performed under established procedures, as well as non-routine tasks completed with general guidance and limited decision-making responsibility. Regular contact with internal and external customers is required to obtain, clarify, and provide information. The Client Service Associate works independently and as part of a team in a fast-paced, task-oriented environment. The role requires effective communication across phone, email, mail, in-person, and virtual channels, along with the ability to organize and track multiple detailed assignments amid changing priorities and deadlines. The position is resident in Boca Raton, Florida, with travel of less than 25%.

Requirements

High school diploma or equivalent, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
One or more years of securities-industry or related work experience is preferred; the posting also lists general experience of 13 months to 3 years.
Knowledge of general office practices, procedures, and methods.
Knowledge of investment concepts, practices, and procedures used in the securities industry, and of financial markets, products, and industry regulations.
Skill using CRM or similar contact-management software and Excel, including developing spreadsheets for reporting.
Ability to operate standard office equipment and use required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Ability to communicate effectively across client-interaction platforms, including in person, virtually, by phone, and by mail.
Ability to analyze and research account information, process account and transaction information using mathematics, and analyze problems to establish solutions.
Ability to organize, manage, and track detailed tasks and assignments amid changing priorities and deadlines; identify time-sensitive items and assess competing priorities.
Ability to take initiative, follow up proactively on submitted items, and resolve errors, questions, or concerns.
Ability to handle stressful situations while providing calm, professional, high-quality customer service.
Ability to communicate orally and in writing with people at all organizational levels, in person and virtually, and to work independently and as part of a cohesive team.

Nice To Haves

Completed bachelor's degree in Accounting, Business Administration, or Finance.
Securities Industry Essentials Exam (SIE) certification from FINRA.

Responsibilities

Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling, by phone, in person, virtually, and through mailings.
Provide administrative support to Financial Advisors and the branch office, independently and as part of a team.
Process client financial transactions and Financial Advisor and branch-office expenses and expense reports accurately.
Open new client accounts and research client and security information using internal databases and other technologies.
Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
Prepare letters, forms, and reports to service existing clients and support prospecting for new clients.
Prepare business summary reports and client-specific reports for Financial Advisor review.
Create and maintain records and files using Client Relationship Management (CRM) software.
Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
Enter orders at the direction of the Financial Advisor, as needed.
Participate in available training, cross-training, educational, and professional development opportunities to stay current on firm and industry policies and procedures.
Perform other duties and responsibilities as assigned.