Client Service Associate

Gallagher • Dallas, TX

2d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Join a team that values service, collaboration, and growth. As a Client Service Associate, you’ll play a key role in delivering exceptional support to both internal and external clients. This role is all about making a difference—helping clients, supporting your team, and contributing to a culture of continuous improvement.

Requirements

• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Appropriate licensing as required.
• A knack for organization and attention to detail.
• The ability to meet deadlines and manage multiple tasks.
• Strong communication skills to explain complex issues simply.
• A collaborative mindset to work effectively with your team.
• Familiarity with tools and systems for creating documents and reports.
• Exceptional organizational skills
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.

Nice To Haves

• Associate's degree, professional certification, or equivalent training and experience preferred.
• Previous experience managing client relationships.

Responsibilities

• Be the go-to person for ensuring smooth workflows and client satisfaction.
• Create essential documents like certificates and reports, assist with branch processes, and support the production team.
• Directly contribute to client retention and satisfaction, while also enhancing Gallagher’s reputation for excellence.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED