Part-time Client Service Associate (Salt Lake City, UT)

Raymond James • Salt Lake, UT

3d • Onsite

About The Position

Under direct supervision, the Client Service Associate uses skills developed through experience and training to assist Financial Advisors and provide quality service to clients. The role follows established procedures for routine tasks and receives general guidance for non-routine tasks with limited decision-making responsibility. It involves regular contact with internal and external customers to obtain, clarify, or provide information.

This role provides administrative support to Financial Advisors, prospective and existing clients, and branch staff. The associate handles client interactions across phone, email, in-person, virtual, and mail channels, and organizes and tracks detailed work amid changing priorities and deadlines. The position is resident in Salt Lake City, Utah, and travel is less than 25%.

The position requires knowledge of general office procedures, securities-industry investment concepts and practices, financial markets, products, and regulations. The associate uses CRM software and Excel, communicates effectively across client-facing platforms, and operates standard office equipment and software to prepare correspondence, reports, spreadsheets, databases, and electronic communications.

A high school diploma or equivalent is required. One or more years of securities-industry or related work experience is preferred, or an equivalent combination of experience, education, and training approved by Human Resources. The job description states that the position is part-time. Compensation includes base salary or wages and may include additional compensation, discretionary bonuses, or commissions. Benefits may include medical, dental, and vision coverage; life, critical illness, and accident insurance; disability benefits; retirement savings; paid time off; and parental leave, with eligibility and offerings varying by position and employment status.

Requirements

• High school diploma or equivalent.
• One or more years of securities-industry or related work experience preferred, or an equivalent combination of experience, education, and training approved by Human Resources.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
• Skill with CRM or similar contact-management software.
• Skill with Excel, including developing spreadsheets for ongoing reporting.
• Effective communication across in-person, virtual, phone, and mail channels.
• Ability to operate standard office equipment and use software applications to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
• Ability to organize and track detailed tasks and assignments with changing priorities and deadlines in a fast-paced, task-oriented environment.
• Ability to identify time-sensitive work and assess competing priorities.
• Ability to take initiative, follow up proactively, and resolve errors, questions, or concerns.
• Ability to handle stressful situations while providing calm, professional, high-level customer service.
• Ability to analyze problems and establish solutions in a fast-paced environment.
• Ability to communicate orally and in writing with all organizational levels, in person and virtually.
• Ability to work independently and as part of a cohesive team.

Nice To Haves

• One or more years of securities-industry or related work experience.

Responsibilities

• Handle a high volume of daily client interactions, including basic inquiries and meeting scheduling, through phone, in-person, virtual, and mail channels.
• Provide support to Financial Advisors and the branch office, both independently and as part of a team.
• Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms, and reports to support existing clients and prospecting efforts.
• Prepare business summary reports and client-specific reports for Financial Advisor review as needed.
• Create and maintain records and files using CRM software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Enter orders at the direction of a Financial Advisor, when applicable.
• Participate in available training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
• Perform other assigned duties and responsibilities.

Benefits

• Medical, dental, and vision benefits may be available.
• Life insurance may be available.
• Critical illness and accident insurance may be available.
• Disability benefits may be available.
• Retirement savings may be available.
• Paid time off, including vacation, holidays, and sick leave, may be available.
• Parental leave may be available.
• Additional compensation may include cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED