Client Service Assistant (Registered or Non-Registered) - Towne Wealth Management (Raymond James Financial Services, Inc.)

Towne Family of Companies•Newport News, VA

About The Position

The Client Service Assistant supports financial advisors and serves prospective and existing clients by handling inquiries, maintaining account documentation and records, processing transactions, and assisting with marketing and operational functions. The role requires regular attendance and adherence to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA). Other duties may be assigned when reasonably within the scope of the job classification. The position involves frequent interaction with clients and staff by phone and in person, as well as use of general office equipment and computer systems. Physical requirements include communicating verbally and by email, occasionally exerting up to 10 pounds of force, sitting most of the time, and having close visual acuity for tasks such as reviewing data, using a computer terminal, and preparing documentation. The work is not substantially exposed to adverse environmental conditions. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school graduate or equivalent.
Project an excellent customer service attitude.
Good interpersonal skills for dealing with clients, financial advisors, and other staff.
Strong written and verbal communication skills sufficient to deal with financial advisors, clients, and other staff.
Professional and pleasant appearance and demeanor when working with clients.
Ability to work under pressure and meet daily deadlines.
Ability to work independently.
Good organizational skills to prioritize tasks.
Good analytical skills to research account information.
Mathematical abilities sufficient to process account and transaction information.
Ability to operate general office equipment, including copier and fax.
General computer skills, including competence in Windows and MS Outlook.
Regular attendance is required.

Responsibilities

Answer telephone calls and screen calls for financial advisors.
Interact daily by phone and in person with prospective and existing clients, including handling basic inquiries.
Research client and security information through the back-office system.
Process and follow up on client documentation to maintain accounts properly.
Prepare letters, forms, and spreadsheets to service existing clients and prospect for new clients.
Create and maintain records and files.
Maintain databases and create reports.
Assist financial advisors with marketing efforts, including seminars.
Receive and process deposits and securities when needed.
Train other service associates when needed.
Cross-train on other operational functions and provide backup in those areas as needed.
Adhere to applicable federal laws, rules, and regulations, including those related to AML and BSA.
Perform other duties as required or assigned that are reasonably within the scope of the job classification.