Client Service Assistant (Registered or Non-Registered) - Towne Wealth Management (Raymond James Financial Services, Inc.)
About The Position
The Client Service Assistant supports financial advisors at Towne Wealth Management by providing client service and administrative and operational assistance. The role interacts with prospective and existing clients by phone and in person, responds to basic inquiries, researches account information, processes client documentation, and assists with marketing and account-related tasks. The position also helps maintain records and databases, processes deposits and securities when needed, trains and cross-trains service associates, and provides operational backup as needed. The role must adhere to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Requirements
- High school graduate or equivalent.
- Excellent customer service attitude.
- Good interpersonal skills for working with clients, financial advisors, and other staff.
- Strong written and verbal communication skills for working with financial advisors, clients, and other staff.
- Professional and pleasant appearance and demeanor when working with clients.
- Ability to work under pressure and meet daily deadlines.
- Ability to work independently.
- Good organizational skills to prioritize tasks.
- Good analytical skills to research account information.
- Mathematical ability sufficient to process account and transaction information.
- Ability to operate general office equipment, including a copier and fax machine.
- General computer skills, including competence in Windows and MS Outlook.
- Regular attendance is required.
Responsibilities
- Answer telephones and screen calls for financial advisors.
- Interact daily by phone and in person with prospective and existing clients, including handling basic inquiries.
- Research client and security information through the back-office system.
- Process and follow up on client documentation for proper account maintenance.
- Prepare letters, forms, and spreadsheets to support existing clients and prospecting for new clients.
- Create and maintain records and files.
- Maintain databases and create reports.
- Assist financial advisors with marketing efforts, including seminars.
- Receive and process deposits and securities when needed.
- Train other service associates when needed.
- Cross-train on other operational functions and provide backup in those areas as needed.
- Adhere to applicable federal laws, rules, and regulations, including those related to AML and the BSA.
- Perform other duties as required or assigned that are reasonably within the scope of the job classification.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
