DLO Evening Shift Client Service Assistant

Quest Diagnostics • Oklahoma City, OK

7d • Onsite

About The Position

The Client Service Assistant will be responsible for contacting customers by phone, fax, and mail to report laboratory results to clients using established protocols. This role involves documenting reporting or call history, resolving routine matters related to patient testing, and escalating complex client issues. The position also requires providing input on quality improvement, offering clerical support, and performing other duties as required to meet client needs. The ideal candidate will be confident, self-motivated, able to work unsupervised, and maintain professionalism under pressure.

Requirements

• Ability to operate basic office equipment.
• General computer knowledge.
• Basic typing ability.
• Demonstrative customer service skills.
• Ability to communicate in English both verbally and in writing.
• Confidence, self-motivation, and ability to work unsupervised.
• Professionalism in appearance, actions, and attitude.
• Ability to maintain professionalism in times of heavy workloads and stress.
• Teamwork, collaboration, and strict attention to detail.
• Dependability, punctuality, and demonstration of integrity and commitment to company values.
• Ability to achieve and maintain department specific metrics.
• Minimum High School diploma or equivalent.

Nice To Haves

• 1 year of clinical laboratory or customer service experience in a call center environment preferred.

Responsibilities

• Contact customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
• Document reporting or call history in the patient file and maintain appropriate records.
• Contact clients to resolve routine matters related to patient testing and result reporting.
• Use established protocols for reporting client concerns.
• Escalate complex client issues to the appropriate individual/department.
• Provide input on quality improvement opportunities to Supervisor.
• Provide clerical support.
• Perform other duties as required to meet the client’s requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED