DLO Client Service Assistant

Quest Diagnostics•Oklahoma City, OK

3h•$14 - $22•Onsite

About The Position

The Client Service Assistant will be responsible for contacting customers by phone, fax, and mail to report laboratory results to clients using established protocols. This role involves documenting reporting or call history, resolving routine client matters, and escalating complex issues. The assistant will also provide clerical support and contribute to quality improvement initiatives. The position requires a professional attitude, strong customer service skills, and the ability to work independently and as part of a team.

Requirements

Ability to operate basic office equipment.
General computer knowledge.
Basic typing ability.
Demonstrative customer service skills.
Ability to communicate in English both verbally and in writing.
Confidence, self-motivation, and ability to work unsupervised.
Professionalism in appearance, actions, and attitude.
Ability to maintain professionalism in times of heavy workloads and stress.
Teamwork, collaboration, and strict attention to detail.
Dependability, punctuality, and demonstration of integrity and commitment to company values.
Ability to achieve and maintain department specific metrics.

Nice To Haves

1 year of clinical laboratory or customer service experience in a call center environment preferred.

Responsibilities

Contact customers by phone, fax, and mail to report laboratory results to clients using established protocols.
Document reporting or call history in the patient file and maintain appropriate records.
Contact clients to resolve routine matters related to patient testing and result reporting.
Use established protocols for reporting client concerns.
Escalate complex client issues to the appropriate individual/department.
Provide input on quality improvement opportunities to Supervisor.
Provide clerical support.
Perform other duties as required to meet the client’s requirements.