Client Service Administrator

The Open Door Group•Calgary, AB

1d•Onsite

About The Position

The Client Service Administrator is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering an exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources. The Client Service Administrator also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Centralized Administration team. The ideal candidate will be an effective communicator who can deliver exceptional, client-centered service to a diverse clientele in a fast-paced environment. They will demonstrate strong interpersonal skills, the ability to manage multiple tasks under pressure, and proficiency with Microsoft Office, Adobe Acrobat Pro, and other standard software applications. Highly organized and adaptable, they will excel at navigating clients to appropriate services, maintaining accurate records, and supporting day-to-day center operations.

Requirements

Ability to communicate effectively, both verbally and in writing.
Ability to foster positive relationships with individuals from diverse backgrounds, resolve conflicts diplomatically, and maintain composure under pressure.
Ability to work independently and in cooperation with others.
Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality, client-centered service.
Proficient in using standard computer hardware and software applications, including Microsoft Office Suite (Word, Excel, Outlook, PPT), Adobe Acrobat Pro, internet navigation, email communication, and formatting documents.
Grade 12
Office Administration Certificate
Recent, related experience of one year
Or an equivalent combination of education, training, and experience
Or other qualifications determined to be reasonable and relevant to the level of work.
Must provide a satisfactory criminal background check.

Nice To Haves

Non-Violent Crisis Intervention Training (can be acquired after hire)

Responsibilities

Act as the primary point of contact for customers visiting and contacting Open Door Group centers.
Deliver an exceptional customer experience to a diverse clientele.
Provide a warm welcome to clients.
Effectively navigate clients to appropriate services.
Respond to client inquiries.
Support service applications.
Orient clients to the center's resources.
Perform administrative tasks such as data entry.
Maintain resource centre information.
Schedule appointments.
Answer and direct incoming calls.
Provide support by covering the duties of the Centralized Administration team.