Client Service Administrator
About The Position
The Client Service Administrator is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources. The Client Service Administrator also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Administrative Assistant if operationally required.
Requirements
- Ability to communicate effectively, both verbally and in writing.
- Ability to foster positive relationships with individuals from diverse backgrounds, resolve conflicts diplomatically, and maintain composure under pressure.
- Ability to work independently and in cooperation with others.
- Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality, client-centered service.
- Proficient in using standard computer hardware and software applications, including Microsoft Office Suite (Word, Excel, Outlook, PPT), Adobe Acrobat Pro, internet navigation, email communication, and formatting documents.
- Grade 12
- Office Administration Certificate
- Recent, related experience of one year
- Or an equivalent combination of education, training, and experience
- Or other qualifications determined to be reasonable and relevant to the level of work.
- Must pass a criminal background check.
Nice To Haves
- Non-Violent Crisis Intervention Training (can be acquired after hire)
Responsibilities
- Act as the primary point of contact for customers visiting and contacting Open Door Group centers.
- Deliver exceptional customer experience to a diverse clientele.
- Provide a warm welcome to clients.
- Effectively navigate clients to appropriate services.
- Respond to inquiries.
- Support service applications.
- Orient clients to the center's resources.
- Perform administrative tasks such as data entry.
- Maintain resource centre information.
- Schedule appointments.
- Answer and direct incoming calls.
- Provide support by covering the duties of the Administrative Assistant if operationally required.
Benefits
- Certified Living Wage Employer
- Employee and Family Assistance program
- Affordable benefits package after 180 hours of work
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
