Client Service Administrator

People Corporation•Toronto, ON

2d•CA$50,000 - CA$55,000

About The Position

We are in search of a dynamic individual to join our team as a Client Service Administrator to actively contribute to the success of People Corporation by providing an exceptional client experience for Group Insurance clients. In this role, you will be responsible for supporting Plan Administrators and Plan Members with the completion of member enrolments, changes, and plan updates as required. As a technically savvy individual, you will provide administrative support to the Client Service Specialists through the completion of Portal Updates, written communications, and other adhoc duties. Bilingual fluency in English and French is preferred and considered a strong asset. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients.

Requirements

2+ years of professional experience in the group benefits industry (claims, group administration)
2+ years of professional experience working in a client focused environment with commitment to service excellence.
Completion of post-secondary education or an equivalent combination of relevant education and experience.
Bilingual fluency in both French and English is preferred and considered a strong asset.
Excellent problem solving and troubleshooting skills.
Professional and effective communication skills, both written and verbal.
The ability to multi-task and prioritize to meet client and internal needs.

Nice To Haves

Bilingual fluency in English and French is preferred and considered a strong asset.

Responsibilities

Handle incoming and outgoing mail for the Client Service team.
File enrolments and member change requests as appropriate.
Manage the general email inbox - converting requests onto appropriate platforms.
Support the portal approvals process for standard transactions.
Complete written communications and letters to Plan Members and Plan Sponsors.
Support the month end billing cycle.
Perform accurate and timely data entry tasks, while supporting various ad hoc administrative duties as needed to ensure smooth operations.