Client Service Administrator - Delta-Tsawwassen, BC

Demant Group • Delta, BC

1d • Onsite

About The Position

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

Requirements

• At least 2 years of customer service experience
• Strong organizational skills and ability to manage multiple priorities
• Experience in Microsoft excel

Responsibilities

• Serve as the first point of contact for clients, delivering top-notch customer care. Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
• Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Organize and tidy the client waiting areas and ensure supplies are stocked and ready.
• Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. Handle basic hearing aid maintenance, help with events, and support local promotions.
• Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory.

Benefits

• Competitive compensation package
• Generous paid time off including 10 days vacation and 10 wellness days
• RRSP Matching
• Healthcare and Dental for yourself and dependents
• Access to ongoing training and development
• Corporate discounts through perkopolis and discounted rates to GoodLife Fitness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed