Client Service Account Manager - National Remote
About The Position
As the Account Manager Client Service, you are joining an elite team within OptumRx Client Management. The Account Manager (PAM) acts as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally. In your role you will be responsible for managing the day - to - day operational functions of multiple customers in the areas of Implementation / onboarding new customers, escalated member / client concerns, benefit design setup and changes, product / program implementation and other service delivery projects to ensure operational quality and client satisfaction. The Account Manager will work closely with Account Executives to build relationships and fully represent client(s) internally and also represent OptumRx to the client(s), consultants, brokers and all external entities. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime. We offer weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.
Requirements
- 3+ years of client facing Account Management experience within the PBM industry OR in a similar account management field
- Intermediate level of proficiency with Microsoft Office Suite of products (e.g., Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
- Basic understanding and/or experience with working in Rx Claims (AS400) and ServiceNow systems
- Ability to travel up to 25%25 of the time (Domestic)
- Ability to work any shift between our normal business hours of 8:00am - 4:30pm from Monday – Friday
- Must be 18 years of age OR older
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Nice To Haves
- 5+ years of experience within PBM industry
Responsibilities
- Work is self - directed and not prescribed
- Manages operational performance and service delivery for ongoing contract relationships to clients for one or more accounts
- Assesses and interprets client needs and requirements
- Identifies solutions to non - standard requests and problems
- Translates concepts into practice
- Acts as the client liaison and client subject matter expert to internal partners
- Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve
- Prioritize multiple tasks in a fast-paced complex environment
- We welcome an investigative personality who is interested in finding answers
- The Pharmacy Account Manager position may require travel nationally up to 25%25
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
