Client Segment Manager- FCC West/Central Divisions

Bank of America•Chicago, IL

16d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners. This job is responsible for using data and analytics to identify opportunities across client segments and geographies and leading the strategic planning and execution of segment growth initiatives. Key responsibilities include training, coaching, and field leadership enablement; end-to-end management and support of community banking, student, and diverse segment events; community partnership development and stakeholder engagement; executive communication, influence, and feedback delivery; and cross-functional leadership, change management, program management, and operational execution.

Requirements

5+ years of demonstrated experience leading complex cross-functional projects, strategic initiatives, or programs from planning through execution
Financial Center leadership experience at the Market Level
Experience using data and analytics to identify opportunities across client segments and geographies, derive insights, and measure outcomes
Demonstrated ability to develop and execute strategic and tactical plans that support business growth
Proactively builds trusted relationships and influences key partners and executives in a matrix environment
Strong executive communication, presentation, facilitation, and feedback skills
Demonstrated cross-functional leadership and change management in a fast-paced environment
Ability to learn and adapt to new information and technology platforms, manage ambiguity, and respond to changing circumstances
Effective time management with the ability to organize, prioritize, and perform multiple tasks simultaneously
Experience with risk mitigation, operational excellence, and process management

Nice To Haves

Track record of success working in an environment with individual and/or team goals where goals were routinely met or exceeded
Training, coaching, and field leadership enablement
End-to-end management and support of community, student, and diverse segment events
Community banking partnership development and stakeholder engagement
Previous experience in a highly matrixed financial industry
Bachelor's Degree or equivalent work experience

Responsibilities

Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
Work with the FCC Division leadership team
Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
Engages with key stakeholders, partners, and business leadership to deliver on business objectives
Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
Develops strategic and tactical plans to drive progress towards business goals and objectives
Partners with and influences senior leaders on strategic priorities
Champions organizational vision and values executing consistently to drive business results
Manages competing business and administrative priorities to optimize productivity, reduce performance variability, and achieve peak performance while influences key partners with a focus on relationship building to achieve desired business results