Client Scheduling Supervisor

Veritext•Tampa, FL

1d•Hybrid

About The Position

Providing our clients with exceptional service is the foundation of our business. As a Client Scheduling Supervisor (SouthEast), you will manage all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place.

Requirements

Understand Veritext products and services, their value and commensurate fees
Resolve issues and escalate as needed to ensure prompt and accurate resolution; assist clients in various requests
Use Vision workflow to ensure all aspects of your activities are completed accurately and timely
Fully understand and utilize all Vision functions as they relate to your position and their impact on other functions, departments, myVeritext, reporter portal, etc.
Recommend and implement improvements in process and procedures
Understand Company targets and strive to meet and exceed
Participate and absorb all trainings including Veritext University, Summer Camp, in-person development sessions, etc.
Be an active participant in the phone queues and/or email
Schedule depositions ensuring complete, accurate and consistent information
Understand the nuances of depo notices and upload to Vision; be able to discern client needs from notices and react to needed (but not stated) requirements to ensure depo proceeds smoothly
Ensure that all cases are handled consistently re: information, reporter teams, dictionaries, etc.
Ensure all jobs are accurate and in accordance with Profiles, Case Standing Orders, notes and client specifications; relay these requirements to subcontractors
Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner
Ensure that all jobs are entered, confirmed and covered timely and accurately
Fulfill client requests according to Operational Excellence guidelines
Ensure that Vision Profiles are accurate and actionable and notes, etc.. are clear and detailed
Align correct product/services information including features and benefits to client needs
Know all aspects of myVeritext and encourage client usage
Treat all Veritext Intra-Company jobs consistent with Veritext standards
Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs when necessary
Understand financial implications of vendor assignments as it relates to a specific job (i.e. understand payment structure, locate affordable meeting rooms, etc..)
Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
Provide assistance to court reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc..); escalate to appropriate Veritext colleague if necessary
Encourage subcontractor portal use and be completely knowledgeable of all features
Work collaboratively with Veritext colleagues, exhibiting Veritext Values
Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
Communicate necessary information timely, accurately and effectively; report incidents to management
Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
Take ownership of your work; follow-thru until final resolution

Responsibilities

Understand Veritext products and services, their value and commensurate fees
Resolve issues and escalate as needed to ensure prompt and accurate resolution; assist clients in various requests
Use Vision workflow to ensure all aspects of your activities are completed accurately and timely
Fully understand and utilize all Vision functions as they relate to your position and their impact on other functions, departments, myVeritext, reporter portal, etc.
Recommend and implement improvements in process and procedures
Understand Company targets and strive to meet and exceed
Participate and absorb all trainings including Veritext University, Summer Camp, in-person development sessions, etc.
Be an active participant in the phone queues and/or email
Schedule depositions ensuring complete, accurate and consistent information
Understand the nuances of depo notices and upload to Vision; be able to discern client needs from notices and react to needed (but not stated) requirements to ensure depo proceeds smoothly
Ensure that all cases are handled consistently re: information, reporter teams, dictionaries, etc.
Ensure all jobs are accurate and in accordance with Profiles, Case Standing Orders, notes and client specifications; relay these requirements to subcontractors
Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner
Ensure that all jobs are entered, confirmed and covered timely and accurately
Fulfill client requests according to Operational Excellence guidelines
Ensure that Vision Profiles are accurate and actionable and notes, etc.. are clear and detailed
Align correct product/services information including features and benefits to client needs
Know all aspects of myVeritext and encourage client usage
Treat all Veritext Intra-Company jobs consistent with Veritext standards
Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs when necessary
Understand financial implications of vendor assignments as it relates to a specific job (i.e. understand payment structure, locate affordable meeting rooms, etc..)
Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
Provide assistance to court reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc..); escalate to appropriate Veritext colleague if necessary
Encourage subcontractor portal use and be completely knowledgeable of all features
Work collaboratively with Veritext colleagues, exhibiting Veritext Values
Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
Communicate necessary information timely, accurately and effectively; report incidents to management
Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
Take ownership of your work; follow-thru until final resolution

Benefits

Competitive compensation and total rewards package
Comprehensive medical, dental and vision insurance
Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
Matched 401(k) to help you save for your future
Pet insurance to help your pet(s) live a long and happy life
Flexible Spending Accounts (healthcare, dependent care, transit & parking)
Company-paid life insurance as well as short-term and long-term disability insurance
Learning and development opportunities to advance both personally and professionally
Veritext Summer Camp – a fun-filled culture building and learning experience
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!