Client Scheduling - Client Scheduling Supervisor

Veritext•Chicago, IL

2d•Hybrid

About The Position

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. The Client Scheduling Supervisor (Midwest) manages all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place.

Requirements

4+ years of related experience
Proficiency in MS Office required
Proficiency in relevant software packages and applications
Must possess excellent written and verbal communication skills
Customer service oriented with strong interpersonal skills
Dedicated professional with the ability to respond to requests promptly and accurately
Must be detail oriented, organized and be able to multi-task
Proactive and motivated with strong problem solving and follow up skills
Must be able to work both independently and with a team

Responsibilities

Oversee and quality control the calendar department as they schedule proceedings in Vision by way of incoming phone call, email through Front, or Vision Workflow with autogenerated scheduling via Snap Scheduling or MyVeritext
Ensure complete, accurate and consistent information
Follow Standard Data Entry Rules
Understand Location of all parties and how all parties will connect to deposition, whether in person, remote or a combination of the two.
Monitor and assign phone volume, performance and readiness of regional calendar associates
Communicate Operational Excellence goals to members of calendar team with regards to Notice Entry, Phone Calls answered and Front Email conversations
Track Operational Excellence metrics and communicate with team on performance
Closely monitor Case set-ups and assignments and enforce Profile and Case Standing order entry and compliance by members of the calendar team
Train and educate calendar department on Order Entry for services, including but not limited to: Court Reporter and/or Videographer, Remote or in-person locations and the appropriate services that go with each, Exhibit management requirements
Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
Master new procedures and training guidelines; offer assistance and mentorship to Calendar team members by communicating via 8x8 chat, holding weekly check-ins and in person assistance
Act as an escalation point of contact within the team for client issues
Exhibit an advanced knowledge and familiarity with client and reporter questions and be able to independently solve more complex scheduling questions
Assist in development and planning of training and support to new staff members on calendar specific tasks
Work directly with Calendar Manager to create optimal workflow, schedules and collaboration between calendar department
Assist in regional and national projects for developing best practices in calendar related activities

Benefits

Comprehensive medical, dental and vision insurance
Company-paid life insurance
Short-term and long-term disability insurance
Hybrid work structure
Paid time off
Paid Parental Leave
Tuition reimbursement
Employee equity and referral programs
Extensive mental health and wellness benefits
Matched 401(k)
Earned wage access
Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth