Client Scheduling - Client Scheduling Representative
About The Position
At Veritext, we focus on the details – so legal teams can focus on the case. Providing our clients with exceptional service is the foundation of our business. As a Client Scheduling Representative (California), you'll be the first point of contact for attorneys, paralegals, and legal professionals looking to schedule depositions, whether virtual or in-person. You'll become a trusted partner to our clients, expertly gathering important case details, understanding their preferences, and managing every logistical detail to ensure a smooth and professional experience. This role is all about delivering exceptional service, building strong client relationships, and collaborating across teams to make sure nothing falls through the cracks.
Requirements
- Customer-focused mindset with the ability to build strong relationships, handle sensitive client needs with care, and deliver responsive, solutions-oriented service quickly and kindly with professionalism
- Thrives under pressure, loves to solve puzzles
- Confident juggling timelines, priorities, and multiple clients at once with grace
- A proactive mindset – if there’s a problem, you’re already solving it
- Comfort with technology, including proprietary software
- Clear, professional communication and excellent follow-up etiquette
- A laser-sharp eye for detail and strong organizational skills
Nice To Haves
- Familiarity with court reporting or legal services is a huge plus
Responsibilities
- Respond to all client requests received via email and/or phone queue timely
- Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
- Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
- Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
- Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Company-paid life insurance
- Short-term disability benefits
- Long-term disability benefits
- Matched 401(k)
- Earned wage access
- Employee equity programs
- Employee referral programs
- Generous paid time off
- Paid Parental Leave
- Tuition reimbursement
- Hybrid work options
- Remote work options
- Extensive mental health and wellness resources and benefits
- Ongoing training
- Mentorship
- Resources for career development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
