Scheduling Representative

UHS•McAllen, TX

About The Position

Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthen integrated partnership, advance market opportunities, and improve outcomes for our patients and members. Founded in 1993, Prominence Health started as a health maintenance organization (HMO) and was acquired by a subsidiary of Universal Health Services, Inc. (UHS) in 2014. Prominence Health serves members, physicians, and health systems across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is committed to transforming healthcare delivery by improving health outcomes while controlling costs and enhancing the patient experience. Learn more at: https://prominence-health.com/ Job Summary: The Scheduling Representative is responsible for greeting patients and working with them on the phone or through electronic correspondence to meet their needs regarding scheduling, updating patient information, and acting as a liaison in reporting any patient suggestions to management. Works directly with patients over the phone and interacts with clinical staff. Responsible to schedule, reschedule, cancel, and remind patients on upcoming appointments. Maintains good working relationship within the network of doctors and performs other related duties as assigned.

Requirements

High school diploma required.
Two years’ experience performing clerical and data entry duties, with one of the two years’ experience being in customer service, medical claims or medical office environment preferred.
Ability to effectively communicate in English, both verbally and in writing.
Excellent computer skills to include a working detailed knowledge of Microsoft applications.
Attentive to details.
Ability to perform data entry with speed and accuracy.
Excellent communication skills.
Must be a team player and have the ability to work independently with little supervision.

Nice To Haves

Understanding of common marketing and advertising in service lines

Responsibilities

Greeting patients and working with them on the phone or through electronic correspondence to meet their needs regarding scheduling, updating patient information, and acting as a liaison in reporting any patient suggestions to management.
Works directly with patients over the phone and interacts with clinical staff.
Responsible to schedule, reschedule, cancel, and remind patients on upcoming appointments.
Maintains good working relationship within the network of doctors and performs other related duties as assigned.