Client Scheduling - Client Scheduling - Team Lead

Veritext•Columbus, OH

16h•$23 - $28•Hybrid

About The Position

Providing our clients with exceptional service is the foundation of our business. As a Client Scheduling Team Lead (Midwest), you will manage all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place.

Requirements

2+ years of related experience
Proficiency in MS Office required
Proficiency in relevant software packages and applications
Must possess excellent written and verbal communication skills
Customer service oriented with strong interpersonal skills
Dedicated professional with the ability to respond to requests promptly and accurately
Must be detail oriented, organized and be able to multi-task
Proactive and motivated with strong problem solving and follow up skills
Must be able to work both independently and with a team

Responsibilities

Own the scheduling process for depositions and proceedings across Vision, Front, Snap Scheduling, MyVeritext, phone, and workflow channels—ensuring every detail is accurate and complete.
Coordinate seamless proceedings by confirming how all parties will participate—remote, in person, or hybrid—and arranging court reporters, videographers, locations, exhibit management, and other required services.
Deliver exceptional client service by professionally supporting clients, court reporters, subcontractors, and internal teams while proactively addressing scheduling needs.
Be the go-to scheduling expert, confidently resolving complex client and reporter questions, reviewing case connections, profiles, and standing orders, and ensuring assignments are set up for success.
Drive Operational Excellence by consistently achieving high standards for notice entry, phone responsiveness, email conversations, data accuracy, and scheduling quality.
Support and mentor the Calendar team by sharing expertise, assisting with training, holding check-ins, and helping newer team members master calendar processes and procedures.
Help shape how we work by partnering with Calendar leadership on workflows, team collaboration, training initiatives, and regional and national projects that strengthen scheduling best practices.

Benefits

Medical, dental, and vision coverage
Company-paid life insurance
Short- and long-term disability benefits
A matched 401(k)
Earned wage access
Employee equity and referral programs
Generous paid time off
Paid Parental Leave
Tuition reimbursement
Hybrid or remote work options for many roles based on business needs
Extensive resources and benefits designed to help you feel your best and thrive personally and professionally
Ongoing training, mentorship, and resources to help you continue building your skills and growing your career
Opportunities to support local causes, give back, and make a difference in the communities where we live and work