Client Safety Navigator - 815 Residential Services

HealthRIGHT 360•San Francisco, CA

1d•Onsite

About The Position

HealthRIGHT 360, a nonprofit organization, is dedicated to providing accessible healthcare to vulnerable populations, aiming to overcome systemic barriers and promote health equity. The organization offers a comprehensive range of services, including mental health care, substance use treatment (residential and outpatient), and primary health services. They also support individuals re-entering the community post-incarceration. By integrating physical and behavioral health, HealthRIGHT 360 empowers individuals through addressing social determinants of health, fostering resilience, and facilitating recovery. The 815 Residential Dual Diagnosis program specifically offers integrated substance use disorder and mental health services, treating both as primary and addressing their reciprocal factors. Services include individual, group, and family therapy, trauma-informed care, case management, family reunification, treatment planning, drug and alcohol counseling, re-entry support, linkage to medical services (including HIV testing and treatment), and medication-assisted treatments (MAT) like Suboxone. The Client Safety Navigator is crucial for maintaining a safe environment for everyone at the program, utilizing de-escalation techniques for crises and behavioral issues, and ensuring the building's security. This role involves monitoring access points, managing client and visitor check-ins, conducting building checks, and collaborating with leadership and health/safety teams during emergencies.

Requirements

High School Diploma or GED.
Ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning.

Nice To Haves

At least 2-4 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system.
Knowledge of San Francisco community behavioral health and public health systems.
Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions.

Responsibilities

Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in.
Welcome and assist clients when returning from appointments, ensuring they sign in and their bags are checked for contraband.
Welcome visitors, check their credentials, ensure they sign in, and escort them to the supervisor on duty.
Ensure and maintain a safe and orderly environment for clients, staff, and visitors.
Direct and deflect traffic; de-escalate tense, high pressure, and emotionally charged situations; and foster a safe, respectful, and welcoming environment.
Maintain positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter.
Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
Work collaboratively with service providers and administrative staff to maintain an orderly environment.
Always carry Narcan on person while on duty and utilize nasal Narcan to reverse drug overdose when needed.
Maintain client sign in/out log and visitors sign in/out logs.
File incident reports as needed.
Perform other duties as assigned.