890 Residential Services - Client Safety Navigator

HealthRIGHT 360•San Francisco, CA

1d•Onsite

About The Position

The Client Safety Navigator role is within the 890 Residential Services program, part of HealthRIGHT 360, which serves male-identifying clients in a residential treatment setting for substance use disorder (SUD). The program has approximately 105 beds and offers treatment for up to 90 days, with clients receiving support from behavioral health professionals providing counseling, education, life skills training, and individual/group therapy. The Client Safety Navigator is crucial for maintaining a safe and secure environment for everyone in the facility, utilizing de-escalation techniques for crisis situations and behavioral issues, and ensuring the building's safety and security. This includes managing the gate, checking clients in and out, and screening visitors.

Requirements

High School Diploma.
Experience counseling or teaching adults and/or facilitating workshops.

Nice To Haves

Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions.
At least 2-4 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system.

Responsibilities

Stationed at specific areas of the facility such as the front desk to control the front door/gate or on residential floors to monitor client and facility safety.
Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband.
Welcome visitors, check visitors’ credentials, ensure visitors sign in and escort them to the supervisor on duty.
Conducts “house runs” to verify if clients’ rooms are in order and if client chores have been completed and reports this information to the team in writing.
Documents client updates and facility needs in the facility log daily.
Ensures and maintains a safe and orderly environment for clients, staff, and visitors.
Directs and deflects traffic, de-escalates tense, high pressure and emotionally charged situations, and fosters a safe, respectful, and welcoming environment.
Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
Performs CPR, First Aid, and administers Narcan as needed.
Documents incident reports as needed.
Makes regular facility rounds to monitor entrances, exits, offices, client rooms, common areas, and building perimeter.
Conducts and documents frequent safety checks throughout shift to observe the location and ensure safety of each client in the program.
Monitors meal periods in the dining hall.
Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
Work collaboratively with service providers and administrative staff to maintain an orderly environment.
Maintain client sign in/out log, visitors sign in/out logs.
File incident reports as needed.
Communicate client updates and facility needs/updates in writing to the team each shift.