Client Safety Navigator - Pomona Housing

HealthRIGHT 360•Pomona, CA

About The Position

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. Prototypes Pomona Recovery Bridge Housing (RBH), a program of HealthRIGHT 360, provides interim housing to unhoused adult and adult perinatal women receiving outpatient treatment services. RBH offers recovery-oriented services including peer support, group meetings, case management, and life skills development. It aims to stabilize patients' lives and prevent relapse by offering safe, supportive housing. Residents, prioritized based on vulnerability, receive approvals for 3-month increments up to 6 months annually and must remain engaged in outpatient treatment throughout their stay. The Client Safety Navigator (CSN) fosters a safe, respectful, and welcoming environment. CSN works with program leadership, Sherriff’s or local law enforcement, and other teams to respond to emergency and crisis situations, including client drug use, overdose, programmatic interruptions, and other situations.

Requirements

High school diploma or equivalent required.
Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Nice To Haves

Associate’s degree or higher preferred.
Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.
Bilingual preferred.

Responsibilities

Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
Clear areas of crowds, debris, and out-of-place items to maintain safety.
Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
Maintain appropriate boundaries and adhere to the organization’s code of conduct.
Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
Work with local law enforcement and file incident reports as needed.
Maintain client and visitor logs.
Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.
All documentation must be maintained in compliance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.
Attend and participate in meetings.
Participate in and complete all assigned training in a timely manner.
And perform other duties as assigned.