Client Safety Navigator - 6th Street-Residential Services

HealthRIGHT 360•Los Angeles, CA

1d•Onsite

About The Position

HealthRIGHT 360 is a nonprofit organization providing healthcare services to vulnerable populations, including mental health care, substance use treatment, primary health services, and transitional support. The Male Community Reentry Program (MCRP) is a 200-bed residential program for adult males with less than two years remaining on their prison sentences. It provides rehabilitative services related to substance use disorder, mental health, primary care, employment, education, housing, family reunification, and social support. The Client Safety Navigator is an in-person role supporting a safe, respectful, and welcoming environment at MCRP. The navigator works with program leadership, law enforcement, service providers, and other teams to respond to emergencies such as drug use, overdose, and program disruptions. The position includes monitoring the facility, managing clients and visitors, providing crisis and medical assistance, and completing required documentation.

Requirements

High school diploma or equivalent.
Valid First Aid and CPR certification, or ability to obtain certification within 30 days of hire.

Nice To Haves

Associate’s degree or higher.
Valid California Driver’s License.
Two years of job-related experience working with the criminal justice population or the community behavioral health system.

Responsibilities

Maintain a safe and orderly environment for clients, staff, and visitors in accordance with agency and industry standards.
Monitor security cameras, attend building security meetings, and collaborate with service providers and administrative staff.
Clear crowds, debris, and out-of-place items; direct and deflect traffic; and de-escalate tense situations while maintaining a respectful demeanor.
Maintain appropriate boundaries and adhere to the organization’s code of conduct.
Make regular rounds of entrances, exits, offices, common areas, and building perimeters.
Work with local law enforcement and file incident reports as needed.
Transport clients during emergencies, if applicable.
Maintain client and visitor logs; welcome clients returning from appointments, ensure sign-in, and check belongings for contraband.
Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
Answer and direct calls or messages, and provide resources and information to clients and guests as needed.
Carry Narcan, recognize signs of overdose, and administer Narcan as necessary.
De-escalate emotionally charged situations and use non-confrontational behavior during observation and intervention.
Complete documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements.
Attend and participate in meetings; complete assigned training in a timely manner; and read and respond to messages and emails when appropriate.
Perform other duties as assigned.