Client Safety Navigator - Pomona Housing

HealthRIGHT 360•Pomona, CA

5d•Onsite

About The Position

HealthRIGHT 360, a nonprofit organization, is dedicated to providing accessible healthcare to vulnerable populations, tackling systemic barriers, and promoting health equity. The Prototypes Housing program, part of HealthRIGHT 360, offers housing and case management services for women and women with children in Los Angeles County. This includes Recovery Bridge Housing (RBH) for short-term, recovery-focused interim housing, the Bridge Housing program for individuals with behavioral health needs, and the Continuum of Care (COC) for permanent housing solutions. All programs provide comprehensive case management to support clients in achieving lasting recovery and housing stability. The Overnight Client Safety Navigator (CSN) is responsible for fostering a safe, respectful, and welcoming environment, responding to emergency and crisis situations in collaboration with program leadership, law enforcement, and other teams. This includes addressing client drug use, overdoses, and programmatic interruptions.

Requirements

High school diploma or equivalent required.
Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.

Nice To Haves

Associate’s degree or higher preferred.

Responsibilities

Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
Clear areas of crowds, debris, and out-of-place items to maintain safety.
Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
Maintain appropriate boundaries and adhere to the organization’s code of conduct.
Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
Work with local law enforcement and file incident reports as needed.
Remain alert and stay awake during the entire overnight shift.
Maintain client and visitor logs.
Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
Answer and direct calls or messages.
Provide resources and information to clients and guests as needed.
Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.
Complete all necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.
Attend and participate in meetings.
Participate in and complete all assigned training in a timely manner.
Read and respond to messages and emails when appropriate.
Perform other duties as assigned.