Client Rights & Support Specialist

OhioGuidestone•Berea, OH

16h•Hybrid

About The Position

OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future.

Requirements

High School Diploma with Associate’s or Bachelor’s degree in Social Work, Human Services, or a related field is preferred.
Previous work experience in children’s residential care, behavioral health, or other setting that requires behavioral intervention, is strongly preferred.
Mission driven; strong desire to make an impact
Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
Ability to customarily and regularly exercise discretion and good professional judgment
Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently.
Must be able to work flexible hours as needed.
Ability to maintain confidentiality.
Demonstrated organizational skills and excellent attention to detail.
Must be able to remain in a stationary position 50% of the time.
Ability to maintain relevant, timely documentation as required.
Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
Must be able to access work locations, offices, and homes as necessary, which may include ascending/descending stairs.
Funding sources may require OhioGuidestone to hire an advanced degree

Responsibilities

Conduct thorough and objective investigations of alleged client/patient rights violations across agency programs, including allegations of neglect and abuse. Investigations may include interviews with clients/patients, and staff, review of documentation, video review of behavioral interventions to determine whether least restrictive means were used (specific to youth residential treatment center) and coordination with external investigators (e.g., county departments of children’s services and law enforcement).
Communicate with clients/patients, client/patient family members, and other individuals regarding concerns of client/patient rights violations; investigate and respond in writing to client grievances.
Collect, document, and process written grievances submitted by youth within the residential treatment center and foster care program.
Field, document, and appropriately dispatch complaints and concerns from clients/patients, patients, family members, and other stakeholders.
Electronically file reports for major incidents to Ohio Department of Behavioral Health (“ODBH”).
Review incident reports and assist with determining appropriate reporting, escalation, and follow-up actions.
Monitoring of changes in Ohio law and accreditation standards related client’s rights and other related topics; update agency policies and procedures to reflect changes and communicating changes to program directors.
Support preparation for accreditation, certification, and licensing reviews.
Develop and update staff training and documents related to client/patient rights and other compliance topics as requested.
Assist Compliance Officer and Compliance Specialist with internal audits and compliance monitoring activities on an as-needed basis.
Support corrective action plan development and follow-up activities related to identified compliance concerns or audit findings.
Analyze and report data related to investigations and unusual incidents to the agency’s performance and quality improvement committees, agency Board of Directors, and various ADAMHS Boards.
Attend monthly Client Rights Officer meetings at the local ADAMHS Board.
Participate in agency’s Performance Quality Improvement committee meetings and initiatives as applicable.
Participate in agency’s Internal Review Board as needed to assure the protection of client/patient rights in agency research studies.
Related duties other than those indicated above, as assigned by Compliance Officer.
Maintain regular and reliable attendance.
May be involved in the organization, and implementation of specific events, specific projects, or program changes.
Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
Present the Agency in the most positive light with all internal and external contacts.