Officer Client Rights Protection

Metrocare Services•Hillside, NY

4d•Hybrid

About The Position

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve. The Client Rights Protection Officer (“Rights Officer”) is responsible for assuring that services are provided in a manner which preserves dignity and basic human rights of Metrocare Services’ (“Metrocare”) clients. The Rights Officer advocates for the rights and protections of the individuals receiving services and/or treatment by Metrocare. The position is also responsible for trending and analyzing incident/event data for the Compliance department.

Requirements

Bachelor’s Degree.
7 years of experience in human rights, consumer advocacy, and outreach
7 years of experience in mental health services and case management
7 years of experience in interviewing, investigations, and strong report writing skills
7 years of HIPAA Privacy
Intermediate math skills for this position.
Ability to apply common sense understanding of Metrocare Programs.
Ability to explain and apply understanding of Metrocare programs and its processes.
Ability to handle heavy case load.
Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Ability to utilize Internet for resources.
Self-motivating and ability to motivate others.
Ability to balance and manage multiple strict procedural and statutory deadlines and priorities.
Strong case management.
Ability to work independently and effectively in a fast pace, changing environment.
Ability to conduct research, disseminate information, and draft into report or summary.
Strong organizational and time management skills.
Ability to communicate and collaborate with outside counsel and a variety of individuals, teams and systems.
Knowledge of State laws, rules, regulations and policies and procedures regarding service delivery to individuals with mental health and intellectual and developmental disabilities, specifically from: Health & Human Services Commission Texas Department of State Health Services Texas Workforce Commission Texas Department of Family & Protective Services
Narrative report writing
Computer proficiency in Microsoft Office programs, internet research and database use
Ability to serve as a strong advocate for Metrocare clients on their behalf by understanding and assessing their concerns and ensuring those concerns are addressed.
Proficiency in conducting thorough investigations and interviews, collect data and information, analyze findings and making recommendations.
Data visualization and presentation skills.

Nice To Haves

Social work or Psychology, preferred
Licensure for LPC or LCSW.
Master’s degree from an accredited college or university.
Experience in Community mental health/ intellectual and developmental disability (“MH/IDD”)
Homelessness grievance and ethics procedures
Allegations of Abuse, Neglect, and Exploitation (ANE).

Responsibilities

Coordinate the affairs, operations, and duties of the Client Rights Protection Office
Investigate complaints and /or concerns from Metrocare client or their family members, representatives or advocates regarding the health, safety, welfare, human and/or legal rights of Metrocare clients.
Serves as Metrocare client advocate in Metrocare provider-client conflicts and grievances.
Responsible for investigating, analyzing, and interpreting allegations of rights violations and developing recommendations and resolutions.
Maintain the internal tracking system, creating periodic and ad hoc reports on complaints and incidents involving client rights.
Draft formal and informal responses and reports (internal and external) to complaints and investigations from governmental agencies, representatives and advocates of clients, and clients or their family members.
Serve as the main representative of the Clients Rights Protection Office.
Serve as a client rights advocate for Metrocare within and outside the organization while ensuring compliance with federal and state HIPAA laws.
Serve as liaison for investigators from federal or state investigators regarding abuse, neglect, and exploitation matters of Metrocare clients.
Serve as member of Metrocare’s Human Rights Committee, Institutional Review Board and Behavior Intervention Committee.
Have primary responsibility over the after-hours, on-call Client Rights Protection Office telephone line.
Be available before and after business hours and/or business days for client rights-related matters.
Train and educate Metrocare staff on regulations, policies and procedures relating to client rights and advocacy matters, incident reporting, and other topics as assigned.
Maintain current knowledge and training on client rights related matters.
Interpreting data received through the Compliance Department
Identifying patterns and trends in data sets.
Performs other duties as assigned.