Client Reporting Consultant - North America

Computershare•Montreal, QC

7h•CA$52,000 - CA$78,000•Hybrid

About The Position

Computershare Plan Managers (CPM) is the division within Computershare responsible for providing administrative services, project management and plan design to Plan Manager clients and their individual employee share plan holders. The Client Reporting Consultant operates within Plan Managers at a local level supporting North American clients but is expected to work within the agreed global operating framework and closely with peers across the world. The role is responsible for working directly with clients to identify solutions based on understanding and supporting their business reporting requirements. Throughout the client engagement the role holder provides consultation, guidance and feedback in order to support client achievement of objectives. The Client Reporting Consultant is also expected to work collaboratively with both internal stakeholders and clients and support client with obtaining optimal value from their data via training and continuous improvement.

Requirements

Significant experience working with and producing complex data
Strong analytical skills
Experience in collaborating with and influencing clients

Nice To Haves

Experienced in leading and managing change and transformation
Experienced in strategy and planning
Knowledge of Share plans business & the associated regulatory environment
Deep understanding of the share plan industry and competitors

Responsibilities

Engage clients to understand specific reporting requirements in respect of their share plan information needs
Partner with Clients to ascertain their needs and provide insight to enable them to maximise the impact of our services
Build and maintain strong stakeholder relationships and support product initiatives
Key contributor to gathering & developing our report offering, both short and long term
Provide technical solutions and outputs to client requests, following appropriate controls and risk assessments
Utilise change management techniques to develop sustainable scalable solutions across all clients
Provide training to users ensuring optimal value from reporting
Identify opportunities for continuous improvement, to drive efficiencies and customer service
Regional support for both internal and external escalations
Build and maintain networks internally and externally to gain insight and keep abreast of industry trends. Anticipates business challenges and make recommendations to mitigate risk