Client Relationship Specialist

Cardinal Point, Focus Partners Canada•Montreal, QC

10d•Onsite

About The Position

Cardinal Point Wealth Management, ULC is a Canada-U.S. cross-border wealth management firm that specializes in providing personalized investment, tax, estate, transition, and financial planning solutions to affluent individuals and families. Clients seek a long-term relationship with a trusted wealth manager to simplify their financial lives and manage their investments effectively. This is a full-time on-site role for a Client Relationship Specialist located in Montreal, Quebec, Canada. The Client Relationship Specialist will be responsible for ensuring customer satisfaction, providing customer support, effective communication, utilizing analytical skills, and delivering exceptional client service on a daily basis.

Requirements

Ensuring customer satisfaction
Providing customer support
Effective communication
Utilizing analytical skills
Delivering exceptional client service on a daily basis

Responsibilities

Assist PMs with all administrative issues, including reviewing transfer-ins, servicing clients, and corresponding with clients and custodians
Draft and execute Letters of Direction (LODs) as needed for client transactions
Follow up and assist with estates, including account documentation, rollovers, and deemed disposition.
Facilitate the onboarding process for new clients by preparing and organizing account opening documentation
Process conversions from RRSP to RRIF for clients in accordance with regulatory requirements
Cash management, ensuring liquidity for withdrawals and purchases
Redeem/purchase money market securities
Perform FX conversion
Cash, assets and transaction reconciliation with custodian
Handle client requests such as EFTs, cheques, wires, and bank transfers
RRSP/TFSA/RESP contributions, RRIF/LIF payments and/or modifications
Reconcile accounts with custodian monthly and quarterly for SOX auditing
Prepare material for tax reporting and liaise with clients' accountants
Update clients' tax information with custodians, including FACTA and W-8BEN forms, to ensure compliance
Provide backup support to other Administrators to maintain continuity of operations
Work with the administrative team to foster teamwork and achieve timely output
Analyze procedures and suggest improvements to optimize operational processes
Help Implement quality controls and standard operating procedures for portfolio valuations, trading, settlement, and other operational activities
Quarterly reports: filter client database through international terrorist and PEP database; AML transaction verification: Broker commission analysis
Assist in assessing the suitability of investments and ensure guidelines in the Investment Policy Statement are upheld
Assist in managing asset mix compliance, concentration reports, industry diversification, and margin accounts.