Client Relationship Specialist
About The Position
We are HUB Warranty, an innovative construction insurance brokerage dedicated to meeting the evolving needs of the home building industry. We represent three New Home Warranty brands, having protected hundreds of thousands of homes. Our focus is on delivering value to home builders and owners by building strong relationships. We seek motivated individuals to join our team, offering leadership development programs and supporting career advancement for lifelong learners. This is a relationship-first, sales-forward role where you will be the primary point of contact for a portfolio of builder members. You will manage these relationships from onboarding to expanding coverage, ensuring clients feel well-served. Working with a Client Development Specialist, you will cross-sell insurance products and grow revenue. The ideal candidate is proactive, personable, and enjoys being a trusted advisor in a niche industry.
Requirements
- A naturally outgoing personality with a genuine love of building relationships and helping people.
- A sales mindset - ability to spot opportunities, follow through on leads, and find satisfaction in growing a book of business.
- Level 1 or Level 2 General Insurance License, or the drive to obtain one (support will be provided).
- Exceptional communication skills, both verbal and written, and confidence in phone interactions.
- Strong organizational skills and the ability to manage a high-volume, fast-paced workload independently.
- Proficiency in Microsoft Office and Outlook.
- Comfort learning new software platforms.
Nice To Haves
- Experience in New Home Warranty, real estate, insurance, or construction.
- Post-secondary education.
- Fluency in Cantonese or Punjabi.
Responsibilities
- Build and manage client relationships, serving as the go-to contact for a portfolio of builder members and delivering responsive service.
- Conduct regular outreach, including six-month check-in calls, renewal calls, and expiry calls, to maintain engagement and drive retention.
- Introduce new builder members to the WIMS platform and provide support.
- Quote and cross-sell commercial insurance products such as Commercial General Liability, Course of Construction, and Vacancy coverage.
- Refer clients to HUB colleagues for other insurance and employee benefits needs.
- Assist clients through the membership application process, including document collection, follow-up, and WIMS setup.
- Process home enrollment registrations and commencement documents accurately and within defined timelines.
- Manage enrollment changes, level adjustments, and de-enrollment requests with attention to detail and proper approvals.
- Maintain current knowledge of home warranty regulations and guide clients on their obligations.
- Support clients through the claims process in partnership with the Claims Representative.
- Stay current on HUB Warranty products, processes, and updates.
Benefits
- Extended health benefits
- Disability insurance
- RRSP matching
- Paid-time-off benefits
- Eligible bonuses
- Commissions for some positions
- Paid educational training
- Vast learning opportunities
- Room for advancement and growth within the organization
- Company perks
- HUB Ready training for new employees
- Financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
