Client Relationship Specialist

MXR Imaging, Inc.•Burlington, VT

1d•Onsite

About The Position

This position is primarily focused on existing customer engagement. The specialist should work to satisfy customers' needs and requests, respond to their queries in a timely manner, and aspire to deliver a positive customer experience. Excellent communication and negotiation skills, along with a customer service orientation, are essential. This role is vital for ensuring customer satisfaction and loyalty, ultimately aiming to grow the business by building successful, long-term client relationships.

Requirements

High School Diploma
Five years or more' sales experience and/or radiology technical equipment experience
Knowledge of the imaging industry and experience selling B2B imaging solutions; preferably selling to all sizes of healthcare facilities
Ability to work comfortably with department level & C-level customer management along with ability to communicate effectively with executive management
Excellent verbal and written English communication skills
Ability to work effectively with internal and external customers
Ability to work independently and provide timely results
Proficient with MS Office applications, including Excel, Word, PowerPoint, and CRM software
Strong organizational skills and ability to prioritize tasks
Understanding of customer performance metrics
Business acumen with problem-solving attitude

Nice To Haves

Bachelor's Degree

Responsibilities

Engage with all customer accounts in the assigned territory to manage/maintain the existing customer base, identify upselling/cross-selling opportunities, provide post-sales support, and resolve issues/conflicts and provide solutions to customers in a timely manner
Be the voice of the customer, identifying customer hurdles and working to mitigate them
Responsible for selling new X-Ray service contracts
Work with the Service management team to maintain Service contract renewals
Focus on maintaining and growing Medical Supplies sales within the assigned territory
Sell Ultrasound equipment, parts, and probes
Coordinate to utilize service team members, manufacturer team members and sales executive to advance opportunities or address customer needs
Prepare weekly reports on sales calls, territorial and market trends, competitive activity and special reports required by management
Implement company plans and policies in the management of the territory by maintaining compliance with corporate policies and philosophies
Maintain current account records by utilizing CRM and updating sales and contact information
Track all customer engagements in the CRM
Demonstrate and promote behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers
Comply with all company policies, procedures, and safety standards
Perform other duties as assigned