Treasury Client Relationship Specialist II

Glacier Bancorp, Inc.•Idaho Falls, ID

4d•Onsite

About The Position

At Citizens Community Bank we believe in building more than just financial success – we build lasting relationships and a strong sense of community. As a forward-thinking, customer-focused community bank, we are passionate about empowering our customers to achieve their financial goals while enriching the communities we serve. As part of our team, you won’t just be another employee – you’ll be a key player in helping us create an innovative and customer-centric banking experience. The Treasury Customer Relations Specialist is a coordinator for all Treasury Management products and sales. Employee will have extensive contact with customers, the general public, and bank staff and will interact in a professional and courteous manner and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank. This position requires great customer service skills, a positive attitude, expressed enthusiasm and a high level of accuracy. Handling customer requests and finding solutions to their needs in the Treasury department are the primary responsibilities of this position. Must have the ability to work in a team setting. This is an on-site position due to the need to provide great customer service and accomplish the tasks of this position.

Requirements

High School Diploma or equivalent.
High degree of attention to detail as well as excellent organizational skills to perform in a fast-paced environment.
Must have ability to prioritize and organize heavy workloads and demonstrate effective time management skills.
Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulations, company policies, knowledge, and experience.
Ability to work both independently and in a team environment.
Ability to understand and follow complex written and oral instructions.
Ability to communicate effectively verbally and in writing.
Basic computer skills.
Must be capable of regular, reliable and timely attendance.
Must be capable of climbing / descending stairs in an emergency situation.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Nice To Haves

Preferred previous banking experience and or e-banking experience or equivalent thereof.

Responsibilities

Serves as primary support for functionality of Online Banking and remote deposit, including setup of new business Treasury Management and remote deposit customers.
Performs annual reviews of all Treasury Management customers.
Assists in sales and set up of Cash Management accounts and supported products.
Provide technical support to Treasury Management customers with Cash Management and Remote Deposit.
Maintain current and proper documentation in portfolio
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
Regular, on-site attendance during standard business hours is required to perform the duties of this position.
Additional duties as requested or assigned.
Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
Must complete the assigned online training courses and achieve a passing score by due date.
Represent in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.